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Shipping Policy

A legal disclaimer

The explanations and information provided in this Shipping Policy are for general informational purposes only and are not legal advice. By placing an order with Soulful Sewing Co, you agree to the terms outlined below. If you require clarification about our shipping practices, please contact us directly.

Shipping Policy - the basics

At Soulful Sewing Co, every item is handmade with care and attention to detail. Because our products are crafted individually rather than mass-produced, processing and shipping times may vary slightly. We are committed to providing clear expectations so you know exactly when to expect your order.

Order acceptance & processing time

  • Orders are accepted Monday through Saturday

  • Orders are prepared and processed within 1–3 business days

  • Custom orders may require additional production time depending on complexity

Since all items are handmade, we take the time needed to ensure quality before shipping.

Shipping schedule

  • Primary shipping day: Wednesday

  • Orders completed before Wednesday will ship that week

  • Orders placed after Wednesday may ship the following week

This schedule helps us maintain consistent quality and care for every product.

Shipping options & costs

Standard Shipping

  • Processed and shipped on Wednesdays

  • Price calculated at checkout or free (if applicable)

Next-Day / Rush Shipping

  • Additional $20 fee

  • Priority processing and faster delivery

  • Subject to availability

If you need an item sooner, please contact us before ordering so we can confirm timing.

Domestic shipping

We currently ship within the United States. Delivery times depend on the carrier but typically range between:

  • 2–5 business days after shipment

Tracking information will be provided once your order ships.

Custom & handmade items

Custom orders and made-to-order items may require additional creation time. We will communicate estimated timelines via email after your order is placed.

Delays & service interruptions

Soulful Sewing Co is not responsible for shipping delays caused by:

  • Weather

  • Carrier delays

  • Holidays

  • Incorrect shipping addresses

  • Events outside our control

If delays occur, we will do our best to assist and provide updates.

Incorrect addresses

Please ensure your shipping address is correct at checkout. Orders returned due to incorrect addresses may require additional shipping fees to resend.

Lost or damaged packages

If your package arrives damaged or is lost in transit:

Please contact us at:
Soulfulsewingco@gmail.com

We will work with you and the carrier to resolve the issue as quickly as possible.

Questions or concerns

f you have any questions about shipping times or need special arrangements, we are happy to help. Email: Soulfulsewingco@gmail.com We aim to respond within 1–2 business days

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